Peter
Mannion
An experienced Director and General Manager, both at a strategic and an operational level, with a strong track record in developing, driving and managing business improvement, growth, change and transformation.
Extensive experience with customer service, relationships, account management, service delivery, business development, bid process, marketing and management training
Location:
United Kingdom
Qualifications:
Disciplines:
Training & Development, Coaching...Show More
Training & Development, Coaching, Project & Programme Management, Business Transformation, Sales, Marketing & Communications, Customer Service, Business Strategy, Supply Chain & Operations, People & Performance.
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Industry Sectors:
Retail, Services, SME, Property...Show More
Retail, Services, SME, Property, Publishing, Non Government Organisation, Construction, Engineering.
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Practice Groups:
Business Transformation, People & Performance, Training & Development, Training (Customer Care, Kent / South East), S.M.E. (Sales, Kent / South East)
Languages:
English.
Macmillan Distribution Ltd
Client Contact:
Distribution Director
Industry Sector:
Publishing
Discipline:
Business Strategy
The Challenge:
The increase in digital publications and customer service levels required Macmillan to conduct a strategic review of their existing distribution capability and their future requirements... read moreThe increase in digital publications and customer service levels required Macmillan to conduct a strategic review of their existing distribution capability and their future requirements in order to provide higher levels of service to Group and third party publishers.
The Solution
To work with the Divisional Director and the management team to create a vision for future distribution. Upon sign off of the business plan,... read moreTo work with the Divisional Director and the management team to create a vision for future distribution. Upon sign off of the business plan, to identify the specific actions that would contribute to achieving the vision, and then help managers that were responsible for delivering projects aligned to achieving the goal.
The Results:
The business transformation resulted in distribution being consolidated to one larger site. Service levels and productivity increased. Operational costs reduced.
Macmillan Distribution Ltd
Client Contact:
Distribution Director
Industry Sector:
Publishing
Discipline:
Training & Development
The Challenge:
The Distribution Director recognised that existing and aspiring managers would benefit from a raised awareness of the essential skills required to manage successfully.
The Solution
To deliver modules from the Manager Essentials programme to cross sectional groups on a monthly basis.
Each half day module, delivered in the workplace, generated specific... read moreTo deliver modules from the Manager Essentials programme to cross sectional groups on a monthly basis.
Each half day module, delivered in the workplace, generated specific individual outputs that line managers could review.
The Results:
Higher levels of customer awareness and satisfaction, internally and externally. Managers collaborated more, they generated innovative and creative thinking amongst the entire team. ... read moreHigher levels of customer awareness and satisfaction, internally and externally. Managers collaborated more, they generated innovative and creative thinking amongst the entire team. Managers improved communication and listening skills resulted in increased levels of teamwork and performance across the entire business.
mss
Business Type:
business consultant
Industry Sector:
Professional Services
Overview:
Providing business support functions to various companies in several sectors, including facilities management, building services, social housing, publishing and retail.
I help and support companies to form a clear business strategy for growth that encompasses the training and development of people, how the business is structured to ensure they deliver great customer service and how to produce winning tenders, submissions and presentations.
Mears Group
Business Type:
Support Services
Industry Sector:
Services
Overview:
Responsible for several large social housing contracts, improving business performance, client relationships and levels of customer service and satisfaction.
MITIE Group
Business Type:
Facilities Services
Industry Sector:
Services
Overview:
Responsible for developing and operating multi service facilities management contracts. Clients included, Bloomberg, Global Switch, Sainsbury's, Vodafone, Standard Chartered Bank and Hammerson.