Steve
Catchick
An experienced Communication and Presentation Skills Trainer, Business & Speaker Coach and Speaker.
Work with business managers and their teams to build productive relationships with customers and people they rely on for their success.
Designed bespoke communications training programmes, and facilitate a business training and coaching programme for business managers.
Location:
United Kingdom
Qualifications:
NLP Trainer, NLP Master Practitioner, Clinical Hypno-therapist
Disciplines:
Training & Development, Coaching, Sales...Show More
Training & Development, Coaching, Sales, Customer Service.
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Industry Sectors:
Automotive, Energy & Utilities...Show More
Automotive, Energy & Utilities, Financial Services, Media & Entertainment, Professional Services, Services, SME, Technology, Telecommunications, Charity, Leisure, E-Commerce, Hospitality / Tourism, Education.
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Practice Groups:
Customer Service, Coaching, Training & Development, Training (Customer Care, Berkshire and W. London), S.M.E. (Coaching, Berkshire and W. London)
Languages:
English.
IBM
Industry Sector:
Technology
Discipline:
Information & Communications Technology
The Challenge:
An international IT company required a customer relationship programme, for all the Customer engineer force and back office teams, due to challenges in the marketplace,... read moreAn international IT company required a customer relationship programme, for all the Customer engineer force and back office teams, due to challenges in the marketplace, engineer retention issues and tough competition eroding their customer base.
The aim to stand out in the marketplace as a company that listened to and cared about their customers, while delivering excellent service.
The Solution
Designed a two day residential customer relationship programme for the entire customer engineer force, and their managers, over a 12 month period, using customer service,... read moreDesigned a two day residential customer relationship programme for the entire customer engineer force, and their managers, over a 12 month period, using customer service, sales relationships, and NLP techniques
The Results:
Resulted in highest Moral Survey Ratings ever at 70%, engineer retention was high, avoiding competitors poaching top end engineers, relationships between all divisions were at... read moreResulted in highest Moral Survey Ratings ever at 70%, engineer retention was high, avoiding competitors poaching top end engineers, relationships between all divisions were at an all time high, customer complaints reduced to almost zero, and sales were the highest they had been for 10 years
IBM UK
Industry Sector:
Technology
Discipline:
Information & Communications Technology
The Challenge:
To improve the presentation skills of sales, managers and professional services, which had become stereotyped, so they could deliver in a powerful and professional manner... read moreTo improve the presentation skills of sales, managers and professional services, which had become stereotyped, so they could deliver in a powerful and professional manner that would enhance the image of IBM
The Solution
Create, manage and deliver a two day workshop, with the emphasis on “Presenting Powerfully”, for all levels employee, manager and professional.
This included tasking the delegates... read moreCreate, manage and deliver a two day workshop, with the emphasis on “Presenting Powerfully”, for all levels employee, manager and professional.
This included tasking the delegates with impromptu speaking, speaking with, and without PowerPoint, the design, structure, content and delivery skills in Presenting.
The Results:
Approximately 50 managers and professionals attended the workshops. Testimonials, and feedback rating for the workshops was at 89.63% satisfaction. Subsequently a Senior sales executive requested... read moreApproximately 50 managers and professionals attended the workshops. Testimonials, and feedback rating for the workshops was at 89.63% satisfaction. Subsequently a Senior sales executive requested a 1-1 speaker coaching session prior to one of his presentations.
The use of PowerPoint was significantly improved in subsequent internal presentations as was the delivery style of presenters.
Several testimonials are available.
The Business Wealth Club - Maidenhead
Position Held:
Club Mentor
Business Type:
Business Training & Coaching
Industry Sector:
SME
Overview:
The Business Wealth Club is a blended training, mentoring and support network for business owners, to support business owners drive their business to success in fast track mode.
We meet twice a month, and carry out Business training on subjects such as such as Marketing, Sales, Social Media, Operations, Team, Personal development, speaking and pitching Skills.
In addition, I also carry out 1-1 business coaching with members.
Steve Catchick Associates
Position Held:
Business Trainer & Coach
Business Type:
Business Training & Coaching
Industry Sector:
Professional Services
Overview:
I provide training coaching, for Business owners, managers, executives and their teams, in business communications.
This takes the form of presenting powerfully, customer relationships, customer service, and personal branding.
I also carry out 1-1 Speaker coaching and business coaching.
In addition, I am a motivational speaker
IBM UK
Industry Sector:
Technology
Overview:
As an NLP Trainer, I designed, managed and delivered training in business communications, to sales teams, customer support engineers, managers, and professionals. This took the form of Customer relationships programmes, Presenting Powerfully, customer and in house facilitation.
I also facilitated a "Women taking the stage" programme, aimed at IBM women stepping up into leadership roles.
I also carried out speaker coaching with an executive.